Refund and Returns

At centretexl, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, eligible items may be returned in accordance with the policy below.

Please review the following conditions before submitting a return request.

30-Day Return Window

Eligible products may be returned within 30 days of purchase.

To qualify for a return, the item must:

• Be unused, unworn, unwashed, and undamaged

• Have all original tags attached

• Be returned with its original packaging

• Include all accessories or documentation originally supplied

• Be accompanied by valid proof of purchase

Products showing signs of wear, washing, alteration, stains, damage, or improper use may not qualify for a refund.

How to Request a Return

Before sending anything back, please contact our Customer Service team at:

service@centretexl.com

Please provide your order information, the item(s) you would like to return, and the reason for your request.

If the product arrived damaged, defective, or incorrect, please also include clear photographs showing the issue.

Our Customer Service team will review your request and provide the applicable return instructions.

Please do not send a return without first contacting Customer Service.

Company Information

Company Name: YANG FULING TRADING LIMITED

BRN：75517470

Registered Address:
Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong

Return Address

Approved returns may be directed to:

Room 501, 5th Floor, Building M, Feige Industrial Park, No. 1223 Guihua Guanguang Road, Guanlan Subdistrict, Longhua District, Shenzhen City

Please follow the return instructions provided by Customer Service before shipping your package.

Preparing Your Return

Please package returned products securely to help prevent damage during transportation.

Before shipping, make sure that:

• The product is clean and has not been worn or washed

• There are no stains, makeup marks, deodorant marks, odors, or other signs of use

• Original tags and packaging are included

• All included accessories and documentation are returned

Return Shipping

For returns caused by a change of mind, incorrect size or color selection, or other reasons not caused by centretexl, the customer is responsible for return shipping costs.

The actual shipping cost will depend on the carrier and shipping service selected by the customer.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. Once the issue has been confirmed, centretexl will be responsible for the applicable return shipping cost.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been completed.

centretexl is not responsible for return packages that are lost or stolen while being shipped back to us.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact:

service@centretexl.com

within 30 days of delivery.

Please include your order information and clear photographs showing the problem so our team can review your request.

Refunds

Once your returned package arrives, it will be inspected to confirm that it meets our return requirements.

Most eligible returns are inspected and processed within 5–7 business days after receipt.

Approved refunds are typically processed within 14–21 business days after we receive your return.

Refunds will generally include the eligible purchase price of the returned product and applicable sales tax.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return results from an error for which centretexl is responsible.

Approved refunds for purchases made with an original payment method will be returned to that same payment method.

Please allow additional time for your bank, credit card provider, or payment institution to post the refund to your account.

Gift Purchases

Eligible returns accompanied by a valid gift receipt may be issued as merchandise credit based on the amount shown on the applicable receipt.

Exchanges

We currently do not offer direct product exchanges.

If you would like another size, color, or style, you may return the eligible original item under this policy and place a new order for your preferred option.

Items That Cannot Be Returned

We cannot accept returns for:

• Products that have been worn or used

• Washed or laundered products

• Altered or modified products

• Products damaged after delivery

• Products showing stains, odors, makeup, or other signs of wear

• Products missing required original tags or packaging

• Returns submitted outside the applicable 30-day return period

• Items that otherwise fail to meet the return conditions described in this policy

Return Review & Abuse Prevention

centretexl reserves the right, to the extent permitted by applicable law, to review, limit, or refuse return requests involving suspected misuse of our return program.

This may include circumstances involving:

• Excessive or unusual return activity

• Repeated returns of worn, washed, altered, damaged, or incomplete products

• Suspected return fraud or other fraudulent activity

• Attempts to return products that were not purchased from centretexl

Items that do not belong to centretexl and are mistakenly or improperly sent to our return facility may not be eligible for return processing.

Contact Us

If you have questions about a return, refund, or this policy, please contact our Customer Service team:

Email: service@centretexl.com

When contacting us about an existing order, please include your order information so we can assist you more efficiently.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, services, or applicable requirements.

Any revised policy will become effective when posted on our website unless otherwise stated.

Your rights under applicable consumer protection laws are not affected by this policy.