At centretexl, we work to process and deliver your order as efficiently as possible. Please review the information below regarding order changes, processing times, tracking, delivery, and customs.
Please review your order confirmation carefully after completing your purchase.
If you notice an error in your shipping address, contact information, product selection, size, color, or other order details, please contact us within 24 hours of placing your order:
Please include your order number and the information you would like to change.
We will make reasonable efforts to update your order before it is processed for shipment. However, once an order has entered fulfillment or has already shipped, we may no longer be able to modify or cancel it.
Orders are processed through our fulfillment facilities in Asia.
Please allow approximately 2–5 business days for order verification, preparation, packaging, and fulfillment before shipment.
Processing may take longer during holidays, promotional periods, sales events, or periods of unusually high order volume.
Incorrect or incomplete shipping information, payment verification issues, or other order-related problems may also delay processing.
Once your order has been prepared and shipped, tracking information will become available.
You will receive a Shipping Confirmation email containing your tracking number when available.
If you have not received tracking information within 5 business days after completing payment, please contact:
Please note that tracking information may not appear immediately after shipment. Carriers may require additional time to scan and update packages in their tracking systems.
Once your tracking number becomes available, you can follow the progress of your shipment through the applicable carrier's tracking service.
You may also use:
17TRACK:
https://www.17track.net/en
Tracking updates can occasionally take several days to appear while an international package is transferred between shipping partners or processed by the destination country's local carrier.
Your estimated total delivery time consists of:
Order Processing Time + Shipping Time
Processing Time: 2–5 business days
Estimated shipping times after processing:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada | 5–12 business days |
| Europe | 5–12 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to carrier operations, customs clearance, weather conditions, holidays, local postal delays, or other circumstances outside our reasonable control.
Free standard shipping is available for orders of US$79 or more, or the equivalent shown in your local currency. For orders below the threshold, the applicable shipping charge is displayed at checkout before payment.
If your order has not arrived within 60 days, please contact our Customer Service team at:
We will investigate the shipment with the applicable logistics provider. Investigations typically require approximately 3–5 business days, although actual investigation times may vary.
If the shipment is confirmed as lost or otherwise qualifies under this policy, we will provide an appropriate resolution, which may include a replacement or a full refund for the affected item.
International shipments may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country or region.
Where such charges are not collected at checkout, they may become payable when your shipment enters the destination country.
Any applicable import duties, taxes, or customs charges are generally the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.
centretexl does not control the amount charged by local customs authorities.
Customs procedures may also result in additional delivery time. For information about potential import charges in your location, please contact your local customs authority.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
Recipient name
Street address
Apartment or unit number
City
State or province
Postal/ZIP code
Country
Contact information
If you notice an error, contact service@centretexl.com within 24 hours of placing your order.
We cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.
centretexl cannot be held responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
If a shipment cannot be successfully delivered because:
The recipient refuses the package
The shipping address provided is incorrect or incomplete
The recipient is unavailable after the carrier's permitted delivery attempts
The package is not collected when required
the shipment may be returned, held, disposed of, or otherwise handled according to the carrier's procedures.
Any refund eligibility for an undeliverable or refused shipment will be reviewed based on the circumstances of the order, applicable shipping costs, and applicable law.
Once your package has been shipped, delivery is handled by the applicable logistics and local delivery providers.
Tracking updates may temporarily pause while a package is transferred between international and domestic carriers. This does not necessarily mean that the shipment has stopped moving.
If your tracking information has not updated for an extended period, please contact us and we will assist you in reviewing the shipment status.
If you have questions about processing, tracking, delivery, or a missing shipment, please contact:
Email: service@centretexl.com
Please include your order number when contacting us so our Customer Service team can assist you more efficiently.
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